Privacy Policy

 

By using Soulchat, you agree to the Privacy Policy and consent to its terms and updates.

 

Breach and Termination

Soulchat reserves the right to modify or discontinue services and terminate accounts without notice. Violations of these Terms of Usage can lead to immediate termination of your account.

This condensed version of the terms aims to retain the essential points for using Soulchat services, with the language updated as requested.

 

DELIVERY, CANCELLATION, AND REFUND

  1. Refund Policy

  1. No refunds are processed after the order reaches the "processing" stage (assigned to an astrologer). Refunds are only considered if the cancellation request is made within 1 hour of payment, and are subject to the Website’s discretion.

  2. Refunds are not provided for incorrect contact information and non availability at the time of appointment for "Call with Astrology Coach" services. Users must be available for calls as per the given contact number and scheduled appointment time.

  1. Technical Issues: Delays or technical glitches during processing, including report generation by astrologers, are not eligible for refunds. Users must ensure correct information is provided, and refund requests for incorrect data must be made within 1 hour of service execution.

  2. Payment Gateway Issues: In case of transaction errors, users should verify payment status and contact customer support. Refunds for multiple payments will be issued without transaction charges.

  3. Order Cancellation: The Website reserves the right to cancel any order due to service unavailability, pricing errors, or inaccuracies. Refunds will be issued for canceled orders.

  4. Consultation Issues: Refunds may be processed in cases of network issues, poor consultation quality, or irrelevant responses, and will be credited to the SoulChat wallet.

 

USER OBLIGATION

  1. Behavior Guidelines: Users must not post harmful, defamatory, or unlawful content. They must respect intellectual property rights and avoid spamming, distributing viruses, or attempting unauthorized access to the Website.

  2. Prohibited Actions: Users must not resell services or violate any terms of usage, including reverse engineering or copying the Website’s content.

  3. Privacy and Communication: Users agree to receive communications via email, SMS, or app notifications. They must report any misuse or abuse of the Website.

  4. Conduct with Service Providers: The Website reserves the right to terminate the account of any user who is abusive or unreasonable during their interactions with service providers, including Astrology Coachers.


BANK ACCOUNT INFORMATION

  1. Payment Information: Users must provide accurate debit/credit card or bank account details when required. The User warrants that they are authorized to use the payment method and ensures sufficient funds are available to cover the payment.

  2. Responsibility: The User is responsible for ensuring the correctness of the provided banking details and sufficient credit for transactions. Any payment disputes due to errors in card/bank details are the User's responsibility.

 

Disclaimer and Limitation of Liability:

  • The Website offers Astrology Reading/Coaching services "as-is" with no warranty for accuracy or reliability.

  • The Website does not guarantee the results or effectiveness of services provided by astrologers and is not responsible for any consequences arising from their use.

  • The Website is not liable for any errors, damages, or losses related to User content, unauthorized use of accounts, or any technical issues affecting service availability.

  • Users are responsible for any risks associated with downloading materials from the Website.

  • The Website is not liable for any delays, interruptions, or inaccuracies in the services or content provided.

  1. Entertainment Purpose: All services offered, including Astrology readings, and consultations, are for entertainment purposes only. The Website and its affiliates make no claims about the efficacy of these services in relation to personal or medical outcomes.

  2. No Liability for Advice: The Website does not endorse or guarantee the accuracy of any advice provided by Astrology Coachers. It is the User’s responsibility to assess the advice given.

  3. Emergency Situations: The Website is not a suicide helpline. Users experiencing crises should seek immediate professional help.

  4. Limitation of Liability: The Website’s liability is limited to the amount paid by the User for the services. No liability is assumed for any direct, indirect, incidental, or consequential damages related to the use of the Website’s services.

 

Proprietary Rights
All content on SoulChat, including text, images, videos, and advertisements, is protected by intellectual property laws. You may not copy, distribute, or modify any content unless explicitly authorized by SoulChat.

 

Notices
Notices to users will be deemed given upon sending an email or 3 days after posting to the provided address. Contact SoulChat at: support@soulchat.io
 

Restricted Content
SoulChat prohibits content involving child exploitation, abuse, or endangerment. Any such content will lead to immediate account deletion. Additionally, content involving child grooming, trafficking, or sexualization of minors is strictly forbidden. We also ban content promoting violence, hate speech, harassment, terrorism, or dangerous products, including drugs and weapons.

 

Inappropriate Content & Activities
SoulChat does not allow sexual content, profanity, hate speech, or violent behavior. Content promoting self-harm, bullying, or harmful activities is also prohibited. We reserve the right to remove any content violating these guidelines. Content promoting black magic, witchcraft, voodoo, or similar practices is also banned.

 

Third-Party Websites
SoulChat is not responsible for third-party content or websites linked through the service. Use them at your own risk.

 

Modifications to the Service
SoulChat may modify or discontinue services at its discretion, with or without notice. We do not guarantee error-free operation or that content will be timely or accurate.

 

Governing Law and Jurisdiction

Any disputes arising from these Terms will be resolved through arbitration in New Delhi, India, under the Arbitration and Conciliation Act, 1996. The language of arbitration will be English, and the arbitration award will be final and binding. Both parties may seek interim relief from the courts in New Delhi. 

 

Disclaimer
The information and insights provided through SoulChat Astrology, Card Reading or Coaching are for entertainment purposes only. Any guidance received is not a substitute for professional advice from licensed experts such as lawyers, doctors, or financial advisors. SoulChat makes no guarantees or warranties and is not responsible for any interpretations or actions taken based on the provided information.

 

SoulChat is a product of Innersoul Technologies Private Limited.. All transactions and data collected are managed by SoulChat.